At FIXAGEN, we aim to make your shopping experience smooth from checkout to delivery. Below you’ll find everything you need to know about ordering, shipping, and tracking.

Order Confirmation

After placing your order, you’ll receive a confirmation email with:

• A summary of your purchase
• Your shipping information

Please review the details carefully, especially your:

• Country
• Street address
• Unit number (if any)
• Contact information

Need to make a change?

Email us immediately at support@fixagen.com if anything needs updating.

Didn’t get a confirmation email?

Check your spam/junk folder. If it’s still missing after 24 hours, contact us and we’ll resend it.

Shipping & Delivery

We strive to process orders quickly — packing and dispatch typically take 1–3 business days.

We currently offer Standard Shipping on all orders.

Standard Shipping

• Delivery Time: 10–20 business days
• Cost: $4.99 (flat rate)

Free Shipping Thresholds

We offer free shipping for orders above the following totals:

Note: Delivery times may vary slightly due to customs processing or peak season volume. In rare cases, delays of up to 10 additional business days may occur.

Tracking Your Order

Once your order is shipped, you’ll receive a Shipment Confirmation Email with:

• A tracking number
• The carrier’s details
• A link to track your package

Tracking becomes active within 24 hours after dispatch.

When your shipment reaches your country, the local postal service will complete delivery. You can continue tracking here.

If your package is marked “undeliverable,” please first check with your local post office — they can provide delivery details we may not have access to.

Having trouble? Reach out to support@fixagen.com — we’re happy to help!

Important: Tracking info is available for up to 60 days after shipment.

Change of Shipping Address

Entered the wrong address? Email us at support@fixagen.com as soon as possible.

We can only update your shipping address before the order has been dispatched.

Damaged Items

We do our best to ensure your items arrive in perfect condition. If something arrives damaged, please email us within 3 business days of delivery with:

• Photos of the damaged product
• Photos of the packaging (if applicable)
• Your order number

If possible, report any visible packaging damage with your local carrier upon delivery.

Additional Notes

• Shipping may be delayed during peak seasons or due to customs checks.
• If your package is delayed beyond the estimated timeframe, please wait an extra 5 business days before contacting us.
• Once your order has been handed to the shipping carrier, delivery is out of our control — but we’re always here to help resolve any issues on your behalf.